Information Technology Utilization and the Role of Improving Taxpayer Compliance
Keywords:
information technology utilization, tax compliance, taxationAbstract
Taxes play an important role in contributing to state revenue so that taxes have urgency as the main part in supporting all forms of financing in state governance including state development in Indonesia. This research aims to explain the optimization of the role of information technology in supporting taxpayer compliance in Indonesia. In addition, this study also analyzes the transformation of digital technology used by the Directorate General of Taxes as a tax collector as an effort to increase taxpayer awareness in Indonesia. The research method applied is using quantitative methods with the analysis used is simple regression. The population in this study were taxpayers in the city of Surabaya and sampling was convenience sampling with 63 taxpayers as respondents. The results of this study reveal that information technology has a role in supporting taxpayer compliance. The role of information technology is proven to have a considerable impact in increasing taxpayer awareness to pay taxes so that the increase in state revenue through tax collection also increases every year.
References
Ahmad, N., Z. Yue, R. Saeed, D. Darmawan, M. Jaykumar & A. A. Mohamed. 2014. Effective Implementation of Strategic Plans and Actions in Modern Corporate Management. The Business &Management Review, 4(2), 295-312.
Andreoni, J., B. Erard & J. Feinstein. 2006. Tax Compliance. Journal of Economic Literature, 36(2), 818-860.
Aryati, T., & L.R. Putritanti. 2017. Pengaruh Pemanfaatan Teknologi Dan Modernisasi Sistem Administrasi Perpajakan Terhadap Kepatuhan Wajib Pajak Orang Pribadi. Jurnal Riset Akuntansi Dan Keuangan, 4(3), 1155–1168.
Darmawan, D. 2012. Manajemen Informasi, Metromedia, Surabaya.
Darmawan, D. 2018. Pengantar Ekonomi Makro. Revka Prima Media, Surabaya.
Durham, Y., T. S. Manly & C. Ritsema. 2014. The Effects of Income Source, Context, and Income Level on Tax Compliance Decisions in a Dynamic Experiment. Journal of Economic Psychology, 40, 220–33.
Irfan, M. 2017. Perpajakan, Metromedia, Surabaya.
Irfan, M. 2022. The Influence of Taxpayer Awareness and Tax Sanctions on the Satisfaction of Land and Building Taxpayers, Journal of Science, Technology and Society, 3(1), 21-28.
Jamaluddin, A., L. C. Hoe, A. A. Mohamed, D. Darmawan, A.T. Hannan, M. Ismail & N. Ahmad. 2013. Human resource management implications of technology-based organizational forms. Academy of Management Journal, 23(2), 83-94.
Khasanah, H., S. Arum, D. Darmawan. 2010. Pengantar Manajemen Bisnis. Spektrum Nusa Press, Jakarta.
Kiley, A.M., B. Evans, M. Ismail, R. Saeed, D. Darmawan, L. C. Hoe & A.T. Hannan. 2015. Strategic Flexibility and the Virtue of Innovation in Responding to the Dynamics of Change. The Journal of Management Studies, 31(3), 865-878.
Kirchler, E. & B. Maciejovsky. 2001. Tax Compliance within the Context of Gain and Loss Situations, Expected and Current Asset Position, and Profession. Journal of Economic Psychology, 22 (2), 179–94.
Mardikaningsih, R., A. Gunawan, D. Darmawan & A. Karina. 2015. Manajemen, Teknologi, dan Bisnis, Addar Press, Jakarta.
Masithoh, N. & R. Mardikaningsih. 2022. Personal Taxpayer Compliance and the Role of Taxpayer Awareness, Tax Sanctions and Quality of Taxation Services, Journal of Marketing and Business Research, 2(1), 1-10.
Mittone, L. 2006. Dynamic Behaviour in Tax Evasion: An Experimental Approach. Journal of Socio-Economics, 35 (5), 813–35.
Muehlbacher, S., B. Hartl & E. Kirchler. 2017. Mental Accounting and Tax Compliance: Experimental Evidence for the Effect of Mental Segregation of Tax Due and Revenue on Compliance. Public Finance Review, 45(1), 118–39.
Sinambela, E. A. & R. Mardikaningsih. 2020. Teknologi Perpajakan, Sistem Penilaian Diri dan Penggelapan Pajak. EBIS: Jurnal Ekonomi dan Bisnis, 10 (1), 8-18.
Sinambela, E.A. & A.R. Putra. 2021. Self-Assessment System, Tax Technology and Tax Evaison, Journal of Marketing and Business Research, 1(1), 51-58.
Sinambela, E. A. & D. Darmawan. 2022. Advantages and Disadvantages of Using Electronic Money as a Substitute for Cash, Journal of Social Science Studies, 2(2), 56-61.
Yaniv, G. 1999. Tax Compliance and Advance Tax Payments: A Prospect Theory Analysis. National Tax Journal, 52 (4), 753–64.
Mardikaningsih, R. 2017. Perencanaan Bisnis, Metromedia, Surabaya.
Razali, M. N. & D. Darmawan. 2006. Kepemimpinan dan Kepercayaan Diri: Kajian tentang Upaya Meningkatkan Kinerja Karyawan. Jurnal Bisnis dan Manajemen, 6(2), 145-160.
Mardikaningsih, R. & Y. R. Al Hakim. 2017. Manajemen Bisnis Ritel, Metromedia, Surabaya.
Darmawan, D. 2006. Teknik Praktis Menulis Karya Ilmiah, Metromedia Mandiri Pustaka, Surabaya.
Mardikaningsih, R. & D. Darmawan. 2018. Kecerdasan, Perilaku Belajar, dan Pemahaman Mahasiswa, Jurnal Ilmiah Manajemen Pendidikan Indonesia, 5(1), 13-26.
Fatimah, S., A.K. Wahyudi, E. Retnowati, D. Darmawan, R. Mardikaningsih & M. Kemarauwana. 2018. The Importance of Scale in Attention Organizations to Issues, Academy of Management Review, 43(2), 217–241.
Darmawan, D., S. Arifin, & A. R. Putra. 2018. Teknik Komunikasi. Metromedia, Surabaya.
Padma, A., N. Aisyah, D. Darmawan, I.A. Azmi & A. R. Putra. 2018. Contingency Approach to Strategies for Service Firms, Business Research, 7(2), 178-189.
Darmawan, D. 2017. Bauran Pemasaran Ritel, Kepuasan Pelanggan dan Loyalitas Pelanggan. Metromedia, Surabaya.
Mahyanalia, R., K. S. Siagian, D. Darmawan, A. Gunawan & S. Arum. 2017. Job Insecurity and an Integrative Review for Future Research, Journal of Management, 43(6), 1911–1939.
Wahab, E., A. Aziz, D. Darmawan, M. Hashim & Y. Fan. 2017. Marketing New Products to Mainstream Customers, Journal of Economics and Business, 8(2), 239-246.
Darmawan, D. 2017. The Effects of The Big Five Personality on Job Performance, Management & Accounting Research Journal, 2(1), 36 - 42
Putra, A. R., D. Darmawan, & E. A. Sinambela. 2017. Pengawasan dan Koordinasi Kerja serta Pengaruhnya terhadap Produktivitas Kerja Karyawan, Akuntabilitas Jurnal Ilmiah Ilmu-ilmu Ekonomi, 10(2), 12-24.
Darmawan, D., M. Hariani, E. A. Sinambela. 2018. Dasar Dasar Manajemen Sumber Daya Manusia. Metromedia, Surabaya.
Ernawati, E. & D. Darmawan. 2017. Korelasi Lokasi dan Promosi dengan Keputusan Pembelian Rumah Subsidi, Jurnal Ekonomi dan Bisnis, 7(2), 1-7.
Darmawan, D. 2009. Ekuitas Pelanggan, Strategi Menciptakan Pelanggan Setia, Metromedia, Surabaya.
Darmawan, D. 2008. Sistem Informasi Manajemen, Badan Penerbit Mahardhika, Surabaya.
Sinambela, E. A., E. I. Azizah, & A. R. Putra. 2022. The Effect of Green Product, Green Price, and Distribution Channel on The Intention to Repurchasing Simple Face Wash. Journal of Business and Economics Research (JBE), 3(2), 156−162.
Darmawan, D. & Dewi Andayani. 2010. Teori Keputusan Manajerial, Metromedia, Surabaya.
Andayani, D., S. Kabalmay, R. Resandi & D. Darmawan. 2010. Pemberdayaan Karyawan Berbasis Keunggulan Bersaing. IntiPresindo Pustaka, Bandung.
Darmawan, D. 2010. Manajemen Pemasaran, IntiPresindo Pustaka, Bandung.
Infante, A. & R. Mardikaningsih. 2022. The Potential of social media as a Means of Online Business Promotion, Journal of Social Science Studies, 2(2), 45-48.
Darmawan, D. 2009. Pengantar Bisnis, Spektrum Nusa Press, Jakarta.
Darmawan, D. 2010. Budaya Organisasi, Metromedia, Surabaya.
Trirahayu, D., L. Putriana, D. Darmawan, E. A. Sinambela & R. Mardikaningsih. 2014. Peran Bauran Pemasaran Jasa terhadap Minat Beli dan Minat Mereferensikan. Jurnal Ekonomi, Bisnis dan Manajemen, 4(1), 51-62.
Darmawan, D. 2016. Pengantar Ekonomi Mikro. Revka Prima Media, PT., Surabaya.
Ishak, M., I. Zaidi, D. Darmawan & Z. Yang. 2016. Conceptualizing Cultural Organization Studies, Management Review, 9(2), 146-158.
Akmal, D. Kurniawan, D. Darmawan & A. Wardani. 2015. Manajemen Pendidikan, IntiPresindo Pustaka, Bandung.
Lembong, D., S. Hutomo & D. Darmawan. 2015. Komunikasi Pendidikan, IntiPresindo Pustaka, Bandung.
Mardikaningsih, R., A. Gunawan, D. Darmawan & A. Karina. 2015. Manajemen, Teknologi, dan Bisnis, Addar Press, Jakarta.
Darmawan, D. 2019. The Effect of Corporate Image on Brand Awareness and Brand Attitude, Jurnal Translitera, 8(1), 13-26.
Hidayat, T., D. Darmawan, O. R. Isma, M. Hariani & A. R. Putra. 2015. Hubungan Inovasi Produk, Harga Premi dan Perilaku Konsumen. Jurnal Ekonomi, Bisnis dan Manajemen, 5(2), 119-130.
Yanti, Y., Yuliana, D. Darmawan & E. A. Sinambela. 2013. Psikologi Pendidikan, Spektrum Nusa Press, Jakarta.
Lestari, U. P. & D. Darmawan. 2014. Studi Tentang Hubungan Motivasi dan Lingkungan Kerja Dengan Kinerja Karyawan, Jurnal Ekonomi dan Bisnis, 4(2), 1-6.
Darmawan, D. 2014. Perilaku Konsumen, Metromedia, Surabaya.
Novrianda, D., T. Agustin & D. Darmawan. 2012. Kontribusi Norma Subjektif dan Lingkungan Kerja untuk Mengembangkan Profesionalisme. Jurnal Ekonomi, Bisnis dan Manajemen, 2(1), 47-58.
Ali, R., F. R. M. Wahyu, D. Darmawan, E. Retnowati, & U. P. Lestari. 2022. Effect of Electronic Word of Mouth, Perceived Service Quality and Perceived Usefulness on Alibaba's Customer Commitment, Journal of Business and Economics Research, 3(2), 232-237.
Darmawan, D. 2019. The Effect of Customer Satisfaction on Trust and Customer Loyalty, Management & Accounting Research Journal, 3(2), 1-8.
Ningwulan, E. P., D. Akhmal & D. Darmawan. 2012. Studi tentang Kesan Dukungan Organisasi dan Keseimbangan Kehidupan Kerja untuk Membentuk Perilaku Inovatif Karyawan. Jurnal Ekonomi, Bisnis dan Manajemen, 2(2), 103-116.
Darmawan, D. 2012. Studi Tentang Peran Persepsi Harga Premi Dan Pengalaman Merek Terhadap Minat Mereferensikan Merek, Jurnal Ekonomi Bisnis, 2(2), 38.
Darmawan, D. 2013. Prinsip Prinsip Perilaku Organisasi. Pena Semesta - PT. JePe Press Media Utama, Surabaya.
Hutomo, S. & D. Darmawan. 2011. Optimalisasi Manajemen Sumber Daya Manusia Menuju Keunggulan Bersaing, Jurnal Ilmu Sosial, 5(1), 13-22.
Darmawan, D. 2012. Motivasi & Kinerja (Studi Sumber Daya Manusia), Metromedia, Surabaya.
Karina, A., T. Baskoro K. & D. Darmawan. 2012. Pengantar Psikologi. Addar Press, Jakarta.
Darmawan, D. 2012. Studi Empiris tentang Hubungan Keadilan Organisasi dan Keterikatan Kerja, Jurnal Ekonomi dan Bisnis, 2(1), 27-32.
Hutomo, S., D. Akhmal, D. Darmawan & Yuliana. 2012. Dasar-Dasar Evaluasi Pendidikan, Addar Press, Jakarta.
Gunawan, A., Y. Yuliana, D. Darmawan, & S. Arum. 2012. Manajemen Terapan dan Bisnis, Spektrum Nusa Press, Jakarta.
Darmawan, D. et al. 2021. Psychological Perspective in Society 5.0, Zahir Publishing, Jogjakarta
Lestari, U. P. & E. A. Sinambela. 2021. The Role of Tenure And Incentives on Employee Behavior. Cashflow: Current Advanced Research On Sharia Finance And Economic Worldwide, 1(1), 12-17.
Darmawan, D. 2019. Pengantar Manajemen. Revka Prima Media. Surabaya.
Darmawan, D. 2021. Perilaku Organisasi. Metromedia, Surabaya.
Sinambela, E. A., & D. Darmawan. 2022. Peran Integritas dan Kompetensi terhadap Kualitas Audit. Realible Accounting Journal, 1(2), 8-15.
Darmawan, D & M. Hariani. 2020. Pengantar Kewirausahaan. Metromedia, Surabaya.
Purnamasari, E., S. Arum, A. Muis & D. Darmawan. 2021. Pengaruh Kualitas Kehidupan Kerja dan Budaya Organisasi terhadap Kepuasan Kerja melalui Keterikatan Kerja. Jurnal Manajemen, Bisnis dan Kewirausahaan, 1(2), 183–196.
Darmawan, D. 2019. Kualitas Produk, Kesadaran Merek dan Harga serta Pengaruhnya terhadap Kepuasan Pelanggan, Jurnal Administrasi Bisnis, 8(2), 75-88.
Sinambela, E. A. & D. Darmawan. 2021. Pengaruh Total Quality Management dan Manajemen Pengetahuan terhadap Kinerja Organisasi. Cemerlang: Jurnal Manajemen dan Ekonomi Bisnis, 1 (4), 01–12.
Mardikaningsih, R., & D. Darmawan. 2022. Dukungan Sosial dan Keterikatan Kerja serta Pengaruhnya Kepuasan Kerja Perawat. Jurnal Penelitian dan Pengembangan Pelayanan Kesehatan, 5(1).
Andayani, D. & D. Darmawan. 2004. Pembelajaran dan Pengajaran. IntiPresindo Pustaka, Bandung.
Darmawan, D. 2019. Pengaruh Pendidikan Kewirausahaan dan Efikasi Diri terhadap Intensi Berwirausaha, Ekonomi, Keuangan, Investasi dan Syariah, 1(1), 16-21.
Mardikaningsih, R & S. Arifin. 2021. Study on Education Level and Consequences of Licensing and Interest in Making Small Business Licensing, Journal of Social Science Studies, 1(1), 19-24.
Iskandar, M. & D. Darmawan. 2003. Strategi Pemasaran, IntiPresindo Pustaka, Bandung
Darmawan, D. 2007. Konseptualisasi Ekuitas Nilai, Jurnal Kewirausahaan, 1(2), 58-63.
Sjamsi, N. & D. Darmawan. 2004. Peran Strategis Layanan pada Penyelenggaraan Pelayanan Publik, Jurnal Administrasi Publik, 1(1), 83-95.
Darmawan, D. 2019. Ekonomi. Revka Prima Media. Surabaya.
Mardikaningsih, R. 2018. Teori Keputusan, Metromedia, Surabaya.
Darmawan, D. 2017. Manajemen Ritel. Revka Prima Media, Surabaya.
Sinambela, E. A., R. Mardikaningsih, S. Arifin, & H. D. Ayu. 2020. Development of Self Competence and Supervision to Achieve Professionalism, Journal of Islamic Economics Perspectives, 1(2), 33-42.
Darmawan, D. 2018. The Effect of Brand Experience on Brand Trust and Brand Loyalty, Jurnal Translitera, 7(2), 13-24.
Putra, A. R. & R. Mardikaningsih. 2020. Pengaruh Perilaku Inovatif dan Keterlibatan Kerja terhadap Kinerja Karyawan. Jurnal Baruna Horizon, 3 (1), 186-197.
Ferrinadewi, E. & D. Darmawan. 2004. Perilaku Konsumen: Analisis Model Keputusan, Universitas Atma Jaya, Yogyakarta.
Halizah, S. N. & D. Darmawan. 2022. Development Entrepreneurship Intention as an Effort to Improve the Level of the Consumer Household Economy, Bulletin of Science, Technology and Society, 1(1), 30-34.
Darmawan, D. 2017. Pemberdayaan Kerjasama. Metromedia, Surabaya.
Sinambela, E. A., D. Darmawan, & V. Mendrika. 2022. Effectiveness of Efforts to Establish Quality Human Resources in the Organization, Journal of Marketing and Business Research, 2(1), 47-58.
Darmawan, D. 2019. Profesionalisme, Motivasi Berprestasi, Komitmen Organisasi dan Pengaruhnya terhadap Intensi Berwirausaha, Ekuitas, Jurnal Ekonomi dan Keuangan, 3(3), 344-364.
Mardikaningsih, R. & D Darmawan. 2020. Sistem Pengendalian Mutu. Metromedia, Surabaya.
Sinambela, E. A. & D. Darmawan. 2020. Pengantar Teori Akuntansi. Metromedia, Surabaya.
Darmawan, D., R. Mardikaningsih, E. A. Sinambela, S. Arifin, A.R. Putra, M. Hariani, M. Irfan, Y.R. Al Hakim, & F. Issalillah. 2020. The Quality of Human Resources, Job Performance and Employee Loyalty, International Journal of Psychosocial Rehabilitation, 24(3), 2580-2592.
Werdati, F., D. Darmawan & N. R. Solihah. 2020. The Role of Remuneration Contribution and Social Support in Organizational Life to Build Work Engagement, Journal of Islamic Economics Perspectives, 1(2), 20-32.
Mardikaningsih, R., Sinambela, E.A, Darmawan, D., & Nurmalasari, D. 2020. Perilaku Konsumtif dan Minat Hubungan Mahasiswa Menggunakan Jasa Pinjaman Online. Jurnal Simki Pedagogia, 3(6), 98-110.
Darmawan, D et al. 2021. Tanaman Perkebunan Prospektif Indonesia, Penerbit Qiara Media, Pasuruan.
Darmawan, D. & R. Mardikaningsih. 2021. Studi Tentang Peran Kualitas Kehidupan Kerja, Kepemimpinan dan Persepsi Dukungan Organisasi terhadap Komitmen Organisasi. Jurnal Simki Economic, 4(1), 89-98.
Khayru, R. K., D. Darmawan., & M. Munir. 2021. Analysis of Product Preference of Chitato and Lays Potato Chips. Marginal: Journal of Management, Accounting, General Finance and International Economic Issues, 1(1), 10-15.
Issalillah, F., R. K. Khayru., D. Darmawan & M. W. Amri. 2021. Hubungan Modal Sosial, Modal Psikologi, Modal Diri Karyawan dan Stres Kerja. Jurnal Baruna Horizon, 4(2), 84-88.
Darmawan, D. & S. Arifin. 2021. Studi Empiris tentang Perilaku Konsumen Produk Air Minum dalam Kemasan ditinjau dari Variabel Harga dan Kesadaran Merek. Jurnal Pendidikan, Sosial, Budaya (IDEAS), 7(3), 179-186.
Darmawan, D. & J. Gatheru. 2021. Understanding Impulsive Buying Behavior in Marketplace, Journal of Social Science Studies, 1(1), 11-18.
Mardikaningsih, R., E. A. Sinambela, & D. Darmawan. 2021. Upaya Membantu Masyarakat Menekan Penyebaran Covid-19 Melalui Pembagian
Darmawan et al. 2021. Motivation and Role on Employee Performance with the Work Environment as a Moderating Variable, Studi Ilmu Sosial Indonesia, 1(1), 29-40.
Sinambela, E. A., D. Nurmalasari, D. Darmawan, & R. Mardikaningsih. 2021. The Role of Business Capital, Level of Education, and Technology in Increasing Business Income, Studi Ilmu Sosial Indonesia, 1(1), 77-92.
Mendrika, V., D. Darmawan, T.S. Anjanarko, Jahroni, M. Shaleh, & B. Handayani. 2021. The Effectiveness of the Work from Home (WFH) Program during the Covid-19 Pandemic, Journal of Social Science Studies, 1(2), 44-46.
Darmawan, D. & E. Grenier. 2021. Competitive Advantage and Service Marketing Mix, Journal of Social Science Studies, 1(2), 75-80.
Mardikaningsih, R., E. A. Sinambela, D. Darmawan & S.N. Halizah. 2021. Hubungan Perilaku Produktif dan Minat Mahasiswa Berwirausaha. Jurnal Manajemen, Bisnis, dan Kewirausahaan, 1(1), 121-130.
Sianturi, N. A. T., D. Darmawan, M. S. Anwar, & A. R. Putra. 2022. Material Management Effectiveness, Bulletin of Science, Technology and Society, 1(1), 7-10.
Djazilan, M.S. & D. Darmawan. 2022. Entrepreneurship Education and Family Support: The Determinants that Appear Entrepreneurship Interest for Students, International Journal of Service Science, Management, Engineering, and Technology, 1(2), 60 – 64
Darmawan, D., S. N. Halizah, E. A. Sinambela, & R. Mardikaningsih. 2022. Persepsi Pedagang Kaki Lima Terhadap Kredit Usaha Rakyat, 8(2), 175-181.
Mardikaningsih, R. et al. 2022. Dampak Stres, Lingkungan Kerja dan Masa Kerja terhadap Produktivitas Pekerja Konstruksi, Jurnal Penelitian Rumpun Ilmu Teknik, 1 (4), 38-52.
Darmawan, D. 2022. Studi Pada Perilaku Pembelian Rokok Tanpa Cukai Berdasarkan Harga Dan Citra Merek, Jurnal Industri Kreatif dan Kewirausahaan, 5(2), 130-143.
Ernawati, E., R. Mardikaningsih, D. Darmawan, E.A. Sinambela. 2022. Pengembangan Keunggulan Kompetitif Umkm Melalui Strategi Orientasi Pasar Dan Inovasi Produk. Jurnal Industri Kreatif dan Kewirausahaan, 5 (2).
Darmawan, D. & A. R. Putra. 2022. Pencapaian Efektivitas Kerja Melalui Optimalisasi Kecerdasan Emosional Dan Pemberian Beban Kerja Secara Tepat Kepada Karyawan. Jurnal Baruna Horizon, 5(1), 8-16.
Sinambela, E.A., D. Darmawan & B. Gardi. 2022. Cost Control through Break Even Point Analysis, International Journal of Service Science, Management, Engineering, and Technology, 1(3), 1 – 3.

