Role of Large-Scale Data Analytics Risk Information Systems in Addressing Social Disruptions in Infrastructure Development
Keywords:
big data analytics, information system, risk management, social conflict, public infrastructure, public sentiment, project mitigationAbstract
Large-scale public infrastructure development frequently triggers social conflicts due to delayed identification of community concerns. This study aims to analyze and evaluate the effectiveness of a Big Data-based risk management information system in mitigating social conflicts in public infrastructure projects. Utilizing a qualitative approach with a case study design, data were collected through in-depth interviews, observations, and system log document analysis. The findings indicate that digital data processing integrating natural language processing and social media sentiment analysis provides accurate early warnings regarding conflict-prone zones. The rapid field intervention driven by precise data predictions successfully reduced project disruption incidents and enhanced public trust. This study concludes that the effectiveness of social risk management is fundamentally determined by the synergy between smart data analytics, inter-agency coordination, and humanistic communication actions.
References
Abdolmajid, E. (2023). Data-Driven Risk Modeling for Infrastructure Projects Using Artificial Intelligence Techniques. Dissertation, University of Maryland, College Park.
Abdulah, M. H. A. B., Gardi, B., & Darmawan, D. (2021). Innovation in Human Resource Management to enhance Organizational Competitiveness in the Era of Globalization. Journal of Social Science Studies, 1(1), 51-58.
Abid, S., Mishra, B. K., Younis, U., Thakker, D., & Mishra, N. (2024). Social Media Data: Challenges, Mitigation Strategies, and Opportunities for Disaster Management. International Conference on Frontiers of Information Technology (FIT), Islamabad, Pakistan, 2024, 1–6.
Ali, R. & D. Darmawan. (2023). Big Data Management Optimization for Managerial Decision Making and Business Strategy. Journal of Social Science Studies, 3(2), 139 – 144.
Ayal, D. Y. (2023). Hydro-Meteorological Risk Emergency Planning and Management Using Big Data as a Platform. In: Leal Filho, W., Kovaleva, M., Alves, F., Abubakar, I.R. (eds) Climate Change Strategies: Handling the Challenges of Adapting to a Changing Climate. Climate Change Management. Springer, Cham, 635–649.
Barzani, L. A., Darmawan, D., & Zulkarnain, M. A. B. (2022). The Application of Sustainable Supply Chain Management Principles in the Manufacturing Industry to Improve Operational Performance and Corporate Social Responsibility. International Journal of Service Science, Management, Engineering, and Technology, 1(1), 38–45.
Batrinca, B., & Treleaven, P. C. (2015). Social Media Analytics: A Survey of Techniques, Tools and Platforms. Ai & Society, 30(1), 89-116.
Bolt, H. M. (2023). Mega-projects and Social Impact Evaluation: The Difficult (Un)Balanced Inclusion of Social Needs in Current Practices. In: Favari, E., Cantoni, F. (eds) Complexity and Sustainability in Megaprojects, MERIT 2022. Lecture Notes in Civil Engineering, Springer, Cham, 342, 15–24.
Bowen, P., Edwards, P., & Cattell, K. (2010). Value Management Practice in South Africa: The Subtle Art of Negotiation. Construction Management and Economics, 28(11), 1153-1164.
Braun, V., & Clarke, V. (2006). Using Thematic Analysis in Psychology. Qualitative Research in Psychology, 3(2), 77-101.
Chae, B. (2015). Insights from Hashtags: A Data Analytics Framework for Social Media Data with Analytics Execution. International Journal of Information Management, 35(6), 730-741.
costa, S. da., Darmawan, D., & Isaac, A. de J. (2023). Safeguarding Employee Data with Blockchain in HR. International Journal of Service Science, Management, Engineering, and Technology, 4(3), 41–46.
Creswell, J. W. (2009). Research Design: Qualitative, Quantitative, and Mixed Methods Approaches (3rd ed.). SAGE Publications, Thousand Oaks.
Damayanti, R. R. I. H., Sulani, S., & Mardikaningsih, R. (2026). The Mechanism of Land Title Certificate Revocation: Between Administrative Authority and Judicial Decisions. Bulletin of Science, Technology and Society, 5(2), 41–52. Retrieved from https://inti.ejournalmeta.com/index.php/inti/article/view/158
Daniel, D., & Habsari, P. (2019). Informational Asymmetry in Public Participation on Environmental Monitoring in Indonesian Regulation: A Preliminary Discourse. CSID Journal of Infrastructure Development, 2(1), 4-19.
Darmawan, D. & A. P. Marsal. (2025). A Critical Analysis of the Dynamics of Team Psychology, Organizational Culture, Member Composition, Leadership and Collaboration in Improving Work Group Performance. Journal of Industrial and Organizational Psychology, 1(1), 1-6.
Darmawan, D. & B. Gardi. (2024). Digital-Oriented Leadership and Organizational Transformation: Fostering Operational Efficiency, Team Collaboration, and Innovation in the Digital. International Journal of Service Science, Management, Engineering, and Technology, 5(1), 37–42.
Darmawan, D. (2023). Innovation Culture That Balances Technological Speed with the Depth of Humanistic Thought. International Journal of Service Science, Management, Engineering, and Technology, 4(1), 47–54.
Darmawan, D. (2023). Knowledge Management as a Source Of Competitive Advantage in Information Technology Companies. International Journal of Service Science, Management, Engineering, and Technology, 3(2), 44–50.
Darmawan, D. (2023). Measuring Employee Productivity in the Digital Era by Considering Human Creativity and Innovation. International Journal of Service Science, Management, Engineering, and Technology, 4(3), 47–53.
Darmawan, D. (2023). Social Inclusion for Older Workers in the Implementation of Digital Technology within Organizations. International Journal of Service Science, Management, Engineering, and Technology, 4(2), 44–51.
Darmawan, D. (2023). The Concept Of Remote Work: A Literature Review on its Impact on Work Dynamics, Psychological Well-Being, and Social Relationships Among Employees. International Journal of Service Science, Management, Engineering, and Technology, 3(3), 49–55.
Darmawan, D. (2024). Distribution of Six Major Factors Enhancing Organizational Effectiveness. Journal of Distribution Science, 22(4), 47-58.
Darmawan, D. (2024). Strategies for Enhancing Employee Knowledge fnd Engagement in Automated Routine Work. International Journal of Service Science, Management, Engineering, and Technology, 6(1), 65–71.
Darmawan, D. (2024). The Role of Technology in Promoting or Hindering Gender Equality in the Workplace. International Journal of Service Science, Management, Engineering, and Technology, 6(2), 67–73.
Darmawan, D. (2024). Workforce Diversity Management Strategies for Enhancing Innovation and Team Performance. International Journal of Service Science, Management, Engineering, and Technology, 5(2), 53–59. Retrieved from https://ejournalisse.com/index.php/isse/article/view/230
Darmawan, D., & Mardikaningsih , R. (2023). The Role of Flexible Organizational Structures in Enhancing Corporate Adaptability to Environmental Dynamics. International Journal of Service Science, Management, Engineering, and Technology, 3(1), 44–49.
Darmawan, D., & Mardikaningsih, R. (2022). The Role of Positive Psychological Factors in Enhancing Employee Engagement and Commitment to Work Tasks. International Journal of Service Science, Management, Engineering, and Technology, 1(2), 37–45.
Darmawan, D., R. Mardikaningsih, E. A. Sinambela, S. Arifin, A.R. Putra, M. Hariani, M. Irfan, Y.R. Al Hakim, & F. Issalillah. (2020). The Quality of Human Resources, Job Performance and Employee Loyalty, International Journal of Psychosocial Rehabilitation, 24(3), 2580-2592.
Davenport, T. H. (2014). Big Data at Work: Dispelling the Myths, Uncovering the Opportunities. Harvard Business Review Press, New York.
Denzin, N. K. (2009). The Research Act: A Theoretical Introduction to Sociological Methods. Aldine Transaction, New Brunswick.
Dirgantara, F., Negara, D. S., Darmawan, D., Aryanto, E. A., & Shahab, A. M. (2025). Legal Responsibility of Companies in Cases of Personal Data Breaches. Innovative: Journal Of Social Science Research, 5(1), 5053-5065.
Eddine, B. A. S., & Darmawan, D. (2026). Industry 4.0 Automation Adoption and HR Upskilling Strategies with Social Reskilling for Manufacturing Workforce. Bulletin of Science, Technology and Society, 5(2), 89–100. Retrieved from https://inti.ejournalmeta.com/index.php/inti/article/view/162
Flyvbjerg, B. (2009). Survival of the Unfittest: Why the Worst Infrastructure Gets Built—and How We Can Change it. Oxford Review of Economic Policy, 25(3), 344-367.
George, G., Haas, M. R., & Pentland, A. (2014). Big Data and Management. Academy of Management Journal, 57(2), 321-326.
Halaweh, M., & Massry, A. E. (2017). A Synergetic Model for Implementing Big Data in Organizations: An Empirical Study. Information Resources Management Journal, 30(1), 48–64.
Hammouri, Q., Alfraheed, M., AlWadi, B. M., Abdelrahman, A. O. S., Mishra, P., Khrouf, K., & Khasawneh, M. A. S. (2024). Influence of Information Technology on Project Risk Management: The Mediating Role of Risk Identification. Journal of Project Management, 10(1), 143–150.
Hariani, M., & Mardikaningsih, R. (2024). Encouraging Employee Engagement in Sustainability Initiatives to Improve Organization Performance and Sustainable Achievement of Social Goals. International Journal of Service Science, Management, Engineering, and Technology, 6(3), 6–10.
He, W., Wang, F. K., & Akula, V. (2015). Managing Social Media Topic in Corporate Business: A Qualitative Case Study in the Financial Industry. International Journal of Information Management, 35(4), 416-422.
Hosen, M., Darmawan, D., & Hardyansah, R. (2026). The Criteria of Public Interest as Grounds for the Dissolution of Limited Liability Companies in the Indonesian Legal System. Bulletin of Science, Technology and Society, 5(2), 27–40. Retrieved from https://inti.ejournalmeta.com/index.php/inti/article/view/157
Issalillah, F., & Hardyansah, R. (2024). Relevance of Privacy within the Sphere of Human Rights: A Critical Analysis of Personal Data Protection. Bulletin of Science, Technology and Society, 3(1), 31–39.
Issalillah, F., & Khayru, R. K. (2025). Mental Health as an Organizational Construct: A Strategic Reorientation of Human Resource Management for Work Environment Design. International Journal of Service Science, Management, Engineering, and Technology, 8(3), 1–9.
Jegede, E., & Ayuba, Z. (2025). Evaluating the Effectiveness of Digital Communication Platforms in Enhancing Conflict Early Warning and Early Response: A Literature Review. Journal of Scientific and Legal Studies, North-Eastern University, Gombe, 1(1), 350–366.
Karakostas, B. (2021). The Importance of Big Data Metadata in Crisis Management. In Data Science Advancements in Pandemic and Outbreak Management, 62–77.
Khairi, M., & Darmawan, D. (2025). Blockchain Enforcement in Employee Data Management to Increase Transparency and Security. International Journal of Service Science, Management, Engineering, and Technology, 7(2), 1–5.
Khanh, H. D. (2025). Investigating the Causal Factors Contributing to Slow Site Clearance and Their Effects on Road Construction Costs and Timelines. Public Works Management & Policy, 30(4), 432-462.
Liu, X., Shuang, Q., Xu, X., & Zheng, Z. (2025). A Spatiotemporal Analytical Framework for Dynamic Public Opinion and Sentiment Analysis on Mega Infrastructure Project. Engineering, Construction and Architectural Management, 1–25.
Loebbecke, C., & Picot, A. (2015). Reflections on Societal and Business Transformation in the Digital Age: The it-Transformation Loop. The Journal of Strategic Information Systems, 24(3), 149-157.
Lu, Y., Liu, J., & Yu, W.-H. (2023). Social Risk Analysis for Mega Construction Projects based on Structural Equation Model and Bayesian Network: a Risk Evolution Perspective. Engineering, Construction and Architectural Management, 31(7), 2604-2629.
Mardikaningsih, R. & D. T. W. Wardoyo. (2024). The Role of Technology in Human Resource Development for Sustainability: A Literature Review on Digital Innovation. Bulletin of Science, Technology and Society, 3(3), 20-26.
Mardikaningsih, R. (2025). The Deconstruction of Work and HRM Reconfiguration: Flexibility and Employer Branding in the Digital Era. International Journal of Service Science, Management, Engineering, and Technology, 8(2), 10-17.
Mardikaningsih, R., & Darmawan, D. (2022). Situational Leadership Strategies to Improve Change Manage-ment and Team Performance. Journal of Social Science Studies, 2(1), 247-252.
Mardikaningsih, R., & Darmawan, D. (2022). The Role of Self-Efficacy in Predicting Employee Adaptability to Technological Change in the Workplace,. International Journal of Service Science, Management, Engineering, and Technology, 2(3), 43–55.
Mardikaningsih, R., & Darmawan, D. (2023). Building Sustainability Policies Relevant to Local Cultural Values. Journal of Social Science Studies, 3(1), 127-132.
Mardikaningsih, R., & Darmawan, D. (2025). Utilization of Big Data Analytics to Improve Corporate Environmental Performance in Managerial and Organizational Dimensions. Bulletin of Science, Technology and Society, 4(3), 1–12.
Mardikaningsih, R., & Hariani, M. (2025). Building Green Skills to Support Sustainable Economic Transition in the Workplace. International Journal of Service Science, Management, Engineering, and Technology, 7(2), 6–10.
Mardikaningsih, R., & Nuraini, R. (2022). Implementation of Circular Economy Principles for Sustainable Waste Management in the Industrial Sector. International Journal of Service Science, Management, Engineering, and Technology, 1(3), 41–47.
Mardikaningsih, R., & Wardoyo, D. T. W. (2024). Green Technology Integration in Management for Social and Environmental Sustainability. International Journal of Service Science, Management, Engineering, and Technology, 6(2), 6–10.
Mardikaningsih, R., & Wardoyo, D. T. W. (2024). The Role of Technology in Human Resource Development for Sustainability: A Literature Review on Digital Innovation. Bulletin of Science, Technology and Society, 3(3), 20–26.
Mardikaningsih, R., & Wardoyo, D. T. W. (2026). Organizational Change Management Strategies in Addressing Employee Social Resistance During Green IT Transition. Bulletin of Science, Technology and Society, 5(2), 1–12. Retrieved from https://inti.ejournalmeta.com/index.php/inti/article/view/145
Mardikaningsih, R., Halizah, S. N., Darmawan, D., Masithoh, N., & Nuraini, R. (2022). Examining the Role of Authentic Leadership in Shaping Positive Work Climate and Organizational Citizenship Behavior. International Journal of Service Science, Management, Engineering, and Technology, 2(1), 52–59.
Mardikaningsih, R., Halizah, S. N., Hardyansah, R., Jahroni, J., & Darmawan, D. (2024). Strategic Approach to Enhancing MSME Competitiveness Through the Implementation of Sharia Economic Principles. International Journal of Service Science, Management, Engineering, and Technology, 5(1), 1-6.
Mardikaningsih, R., Halizah, S. N., Nuraini, R., & Darmawan, D. (2022). The Role of Ethical Leadership in Shaping a Positive and Sustainable Organizational Culture. International Journal of Service Science, Management, Engineering, and Technology, 2(2), 48–55.
Mardikaningsih, R., Hariani, M., Darmawan, D., Halizah, S. N., & Nuraini, R. (2024). The Impact of Digital Monitoring on Employee Work Autonomy and Professional Responsibility. International Journal of Service Science, Management, Engineering, and Technology, 5(3), 60–67. Retrieved from https://ejournalisse.com/index.php/isse/article/view/231
Mardikaningsih, R., Wardoyo, D. T. W., & Hariani, M. (2024). Digital-Based HR Development Policy as a Driver of Sustainable Collaborative Product and Service Innovation. Journal of Science, Technology and Society (SICO), 5(1), 43–54.
McAfee, A., & Brynjolfsson, E. (2012). Big Data: The Management Revolution. Harvard Business Review, 90(10), 60-68.
Miles, M. B., & Huberman, A. M. (1994). Qualitative Data Analysis: An Expanded Sourcebook (2nd ed.). SAGE Publications, Thousand Oaks.
Mustapha, Z., Akomah, B. B., Ansah, S. K., Tieru, C. K., Asiedu, D. B., & Acquah, I. (2024). Impact of Construction Activities on Residents of Cape Coast North Metropolis, Ghana. Indonesian Journal of Urban and Environmental Technology, 7(1), 72-88.
Ninan, J., & Yadav, R. (2023). Megaproject and the City: Theorizing Social Media Discourses Across the Lifecycle of an Infrastructure Project. City and Environment Interactions, 20(2023), 1-10.
Olander, S., & Landin, A. (2005). Evaluation of Stakeholder Influence in the Implementation of Construction Projects. International Journal of Project Management, 23(4), 321-328.
Oluwatoyin, F., & Mardikaningsih, R. (2024). Challenges and Opportunities for Sustainability of Human Resource Development in Industry 4.0. Bulletin of Science, Technology and Society, 3(2), 9–16.
Oosterveer, P., & Spaargaren, G. (2012). Environment and Everyday Life: Social Theory and the Sustainable Transition. Routledge, New York.
Putra, A. R., & S. Arifin. (2021). Supply Chain Management Optimization in the Manufacturing Industry through Digital Transformation: The Role of Big Data, Artificial Intelligence, and the Internet of Things. Journal of Social Science Studies, 1(2), 161 – 166.
Putra, A. R., Arifin, S., & Darmawan , D. (2024). Gamification-Based Learning that Preserves Cooperation and Empathy Among Employees. International Journal of Service Science, Management, Engineering, and Technology, 5(1), 43–50. Retrieved from https://ejournalisse.com/index.php/isse/article/view/229
Raudasoja, J., Raudasoja, F., Haapasalo, W., & Haapasalo, H. (2025). Managerial Strategies for Enhancing Stakeholder Social Acceptance in Wind Farm Projects. Project Management Journal, 1-15.
Román, R. (2024). Road Reclamation Projects in Region 11, Philippines: An Assessment of Challenges. International Journal of Research Publication and Reviews, 5(12), 5000–5002.
Russom, P. (2013). Managing Big Data. TDWI Best Practices Report, TDWI Research, 1-40.
Saunders, M., Lewis, P., & Thornhill, A. (2009). Research methods for Business Students (5th ed.). Pearson Education, New York.
Shijun, S. (2020). Risk Management and Countering Measurements by Computer Modeling and Simulation Technology in the Approval and Early Preparation Stages of a Large International Project. The Journal of Supercomputing, 76(5), 3689–3701.
Sinha, A., Pokhriyal, K., & Kumar, S. (2024). A Decision Support System for Extracting Artificial Intelligence Driven Insights on Natural Disasters. In 2024 International Conference on Electrical Electronics and Computing Technologies (ICEECT), IEEE, 1, 1–6.
Waller, M. A., & Fawcett, S. E. (2013). Data Science, Predictive Analytics, and Big Data: A Revolution that Will Transform Supply Chain Design and Management. Journal of Business Logistics, 34(2), 77-84.
Wang, C., Guo, W., Yang, K., Wang, X., & Meng, Q. (2022). Real-Time Monitoring System of Landslide Based on LoRa Architecture. Frontiers in Earth Science, 10, 1-11.
Witjes, S., & Lozano, R. (2014). Towards a More Sustainable Circulation of Materials: A Framework for Sustainable Public Procurement Linking Sustainable Public Procurement and Business Models. Journal of Cleaner Production, 83, 130-139.
Xujun, Z., Farouk, A. F. B. A., Xujun, Z., & Farouk, A. F. B. A. (2025). Analysis of Grassroots Grid-based Governance in the Context of Big Data. Malaysian Journal of Social Sciences and Humanities, 10(9), 1-22.
Yin, R. K. (2009). Case Study Research: Design and Methods (4th ed.). SAGE Publications, Thousand Oaks.
Zheng, X., Lu, Y., Li, Y., Le, Y., & Fang, X. (2016). Quantifying the Governance Mechanisms for Mega-Projects: An Empirical Study in China. International Journal of Project Management, 34(4), 701-713.
